Refund policy

ONLINE RETURNS POLICY

We want you to be satisfied every time you shop with us online. Occasionally however, we know that you may want to return items. Our easy returns policy for online orders applies to all of our products except for jewellery, and gift cards.

Once dispatched to you, we accept the return of items only if they are unused and are in their original and resaleable condition i.e. clean, intact, with all tags still attached by their original means, and in the original packaging in which it was sent.

Your right to cancel an order starts when you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last item of the order.

To start a return, you can contact us at theoldpiggery17@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You must return the items back to us within 14 days of the cancellation. We regret that items received after this time will be refused and sent back to you.

You are responsible for the safe return of products to us, including the cost of doing so. It is recommended that you insure your return parcel in case of loss or damage.

DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

REFUNDS

UK Orders
If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item. We will refund you using your original payment method within 14 days of receipt of the items by us. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Non UK Orders
If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item. Delivery costs will not be refunded. We will refund you using your original payment method within 14 days of receipt of the items by us.

You can always contact us for any return question at theoldpiggery17@gmail.com.